Naughty & Nice Shop – Frequently Asked Questions
You will receive one (1) new autographed/personalized trade paperback for each that you have selected and paid for.
Yes, all books are new. We do not sell used merchandise.
All orders are processed within one to two business days of receipt. Your method of shipping will determine the amount of time it takes for your order to be delivered. You will receive an email (to the email address added when placing your order) when your order has shipped, along with a tracking number. International orders will take additional time to receive due to the shipping process.
Yes. The Naughty & Nice Shop offers gift cards. Minimum amount of $10, maximum amount of $100. Once the order is processed, the recipient will receive an email with instructions on how to redeem.
Only residents of Texas will have to pay sales tax. This will be automatically calculated in your shopping cart.
Free shipping for orders over $35 (U.S. shipping only). Orders that do not meet the minimum threshold will be charged shipping. This will be calculated in your shopping cart. If media mail is an option and you select it, please note that your order is not insured, nor is it tracked. While we will package your order carefully, we are not responsible for your order once it ships.
At this time, we are not shipping internationally through the store due to shipping costs. If you would like information on placing an international order, please send an email to Nicole@NicoleEdwards.me with which books/items you are interested in and we will provide you with an estimated shipping cost. The final cost is not determined unless an order is placed.
Absolutely. You can contact us anytime. Before or after your purchase. Just send an email to Nicole@NicoleEdwards.me and we will gladly answer any questions that you may have.
For some of the series, yes, there is a discount. You must purchase the book bundle, not individually.
The shipping charge is automatically calculated through the ordering system. There are no additional charges added to the shipping.
Your order will automatically be charged shipping based on the USPS selection that you have made. The prices are calculated directly through the ordering system. If you need your books delivered via a different carrier, please email us at Nicole@NicoleEdwards.me prior to placing your order. We will work with you directly to find the shipping cost from another carrier.
No refunds or cancellations on personalized items once they have been signed and/or shipped.
Provided you selected insurance on your order, the damaged book can be replaced. Please send an email to Nicole@NicoleEdwards.me with the title: Damaged Shipment, along with your order number and a picture reflecting the damage. A representative will contact you with instructions for a replacement at no cost to you, including shipping the damaged book back to us.
We are happy to answer any questions you may have. Please send an email to Nicole@NicoleEdwards.me for any other questions.